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Tech Support Specialist (Seattle)
at Digital Seattle in Seattle
Tech Support Specialist (Seattle)
Job Description: Digital Seattle is seeking a highly motivated and experienced tech support specialist with superior customer service skills.
Responsibilities Include but are not limited to:
1) Help Desk Support
• respond to requests for technical assistance in-person, via phone, electronically
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• advise users on appropriate action
• follow standard help desk procedures
• log all help desk interactions in detail into Connectwise
• redirect problems to appropriate resources
• identify and escalate situations requiring urgent attention immediately
• track and route problems and requests and document resolutions
• assist with creation and maintenance of procedure checklists in Connectwise
• prepare activity reports
• stay current with system information, changes and updates
2) Assistance with implementation and on-going management of LabTech software to include but are not limited to:
• day-to-day monitoring and management of client backup systems
• day-to-day monitoring and management of client anti-virus systems
• day-to-day monitoring and management of Microsoft updates for client workstations
• day-to-day monitoring and management of hardware parameters / utilization on client workstations
• generation of monthly reports
• technical liaison for LabTech technical support
3) On-site troubleshooting of equipment issues including management of RMAs and vendor warranty support
• deliver, install and configure new and/or repaired computer equipment
• effectively communicate with client steps taken to resolve existing issues
4) Assist with implementation and ongoing support of Cisco VOIP solutions
5) Generation of quotes for computer hardware and software in Quosal
• assist with implementation and management of Quosal software
• stay current with latest hardware/software offerings from Microsoft, Cisco and Dell
Skills Required:
• experience supporting Microsoft Outlook 2003, 2007, 2010
• experience supporting Microsoft Windows XP, Vista, Windows 7
• experience supporting Microsoft Office 2003, 2007, 2010 suites
• remote access experience (NTR, LogMeIn, LabTech)
• experience in Service and Sales modules in Connectwise
• experience with Cisco Configuration Assistant and Cisco Unity Express. Basic understanding of telephony
• experience with Cisco ASA5500 series firewalls
• ability to manage tasks and meet schedules and deadlines
• ability to write tech documentation that is clear and concise
• must handle all situations with integrity
• must handle all situations in a professional manner
• must have good organizational skills
• must have excellent verbal and written communication skills
• must have consistently positive client-focused outlook
• must have teamwork skills
• must be willing to work overtime and as needed
Education and Experience
• Computer or related technical degree from an accredited institution or equivalent work experience and practical knowledge
• Minimum of 3+ years support of MS Windows 2003/2008/2010 Servers
• Minimum of 3+ years installation and support of MS Windows Office 2003/2007/2010
• Minimum of 3+ years installation and support of MS Windows XP, Vista, Windows 7
• Must have a valid driver’s license
• Must be able to lift 50 lbs
Key Competencies
• excellent oral and written communication skills
• excellent learning skills
• customer service orientation
• problem analysis & problem-solving
• adaptability
• positive and motivated outlook
• planning and organizing
• great attention to detail
• stress tolerance
Employee Benefits
Competitive salary and bonuses, vacation, health, vision and dental, health club allowance, cellular allowance, on-going training opportunities, casual business attire, free parking.
All applicants must be currently eligible to work in the US.
Job Description: Digital Seattle is seeking a highly motivated and experienced tech support specialist with superior customer service skills.
Responsibilities Include but are not limited to:
1) Help Desk Support
• respond to requests for technical assistance in-person, via phone, electronically
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• advise users on appropriate action
• follow standard help desk procedures
• log all help desk interactions in detail into Connectwise
• redirect problems to appropriate resources
• identify and escalate situations requiring urgent attention immediately
• track and route problems and requests and document resolutions
• assist with creation and maintenance of procedure checklists in Connectwise
• prepare activity reports
• stay current with system information, changes and updates
2) Assistance with implementation and on-going management of LabTech software to include but are not limited to:
• day-to-day monitoring and management of client backup systems
• day-to-day monitoring and management of client anti-virus systems
• day-to-day monitoring and management of Microsoft updates for client workstations
• day-to-day monitoring and management of hardware parameters / utilization on client workstations
• generation of monthly reports
• technical liaison for LabTech technical support
3) On-site troubleshooting of equipment issues including management of RMAs and vendor warranty support
• deliver, install and configure new and/or repaired computer equipment
• effectively communicate with client steps taken to resolve existing issues
4) Assist with implementation and ongoing support of Cisco VOIP solutions
5) Generation of quotes for computer hardware and software in Quosal
• assist with implementation and management of Quosal software
• stay current with latest hardware/software offerings from Microsoft, Cisco and Dell
Skills Required:
• experience supporting Microsoft Outlook 2003, 2007, 2010
• experience supporting Microsoft Windows XP, Vista, Windows 7
• experience supporting Microsoft Office 2003, 2007, 2010 suites
• remote access experience (NTR, LogMeIn, LabTech)
• experience in Service and Sales modules in Connectwise
• experience with Cisco Configuration Assistant and Cisco Unity Express. Basic understanding of telephony
• experience with Cisco ASA5500 series firewalls
• ability to manage tasks and meet schedules and deadlines
• ability to write tech documentation that is clear and concise
• must handle all situations with integrity
• must handle all situations in a professional manner
• must have good organizational skills
• must have excellent verbal and written communication skills
• must have consistently positive client-focused outlook
• must have teamwork skills
• must be willing to work overtime and as needed
Education and Experience
• Computer or related technical degree from an accredited institution or equivalent work experience and practical knowledge
• Minimum of 3+ years support of MS Windows 2003/2008/2010 Servers
• Minimum of 3+ years installation and support of MS Windows Office 2003/2007/2010
• Minimum of 3+ years installation and support of MS Windows XP, Vista, Windows 7
• Must have a valid driver’s license
• Must be able to lift 50 lbs
Key Competencies
• excellent oral and written communication skills
• excellent learning skills
• customer service orientation
• problem analysis & problem-solving
• adaptability
• positive and motivated outlook
• planning and organizing
• great attention to detail
• stress tolerance
Employee Benefits
Competitive salary and bonuses, vacation, health, vision and dental, health club allowance, cellular allowance, on-going training opportunities, casual business attire, free parking.
All applicants must be currently eligible to work in the US.
Published at 23-03-2011
Viewed: 350 times
Viewed: 350 times
